Important Classroom Policies and Safety Guidelines

Classroom Location and Safety
– Our classroom is on the second floor. The wide railings in the hallway pose a safety risk. Please escort your child to the classroom and remind them to stay away from the railings and avoid rough play.
Supervision Responsibility
– We are responsible for your child’s safety during class hours within the classroom. Once class is over or your child leaves the classroom, parental supervision takes effect.
Parent Access
– Parents are not allowed in the classroom to maintain a focused learning environment and respect student privacy.
Punctuality
Please arrive on time for your lessons. Make-up lessons are not available for late arrivals or absences due to personal reasons.
Late Pick-Up
– Please pick up your child on time, as we do not have staff available for supervision after class. A late fee of $20 will apply for every 10 minutes your child is picked up late. Late pick-up is counted from the end of class.
Absences
– If your child will be absent, please complete the “Time-Off Request Form” in the Contact section.
Make-up Class
– Unfortunately, we cannot offer make-up classes for any group lesson due to the operation reasons. Arriving late to class means losing that amount of time for your class, so be on time!
Payment Policy
– All tuition is due one week prior to the first lesson date.
– To enjoy the discounted price, payment must be made before the discount ends.
Lesson Cancellation
– 48 hours or more before the lesson: Full refund.
– 24 to 48 hours before the lesson: 50% refund.
– Less than 24 hours before the lesson: No refund.
Cancellation Method
– Send an email to office@hanopera.com.
Refund
– Refund available up until the 1st weekend of classes, but it will be subject to the deduction of class fees attended.
– Tuitions become non-refundable after the 1st weekend of classes for each semester.
– Fees for NATS auditions and accompanists are non-refundable.
– Students joining in the middle of the season pay a prorated tuition, but without package discounts. Prorated tuitions are non-refundable.
– The refund amount will be based on the actual amount you paid.
– The cancellation time will be determined by the time you successfully send the cancellation request via email.
Requirements for Participation in Concerts
– Students must take at least 10 lessons per semester to be eligible to participate in piano or vocal solo concerts.
Lesson Adjustments
– Please communicate with us in advance if you need to adjust your lesson time.
Photo & Video Release
– By attending HanOpera events or rehearsals, you grant HanOpera permission to take photos and videos that may include you. HanOpera will own the copyright to these photos and videos. HanOpera may use these photos and videos for various purposes, including on their website and marketing materials. You agree that HanOpera is not liable for any claims arising from the use of these photos and videos.
Special Circumstances
– In case of special circumstances, please discuss with Ms. Sun or Manager.
Friendly Reminders
– Plan your lesson schedule in advance to avoid missing classes. Keep in touch with Teacher Sun via WeChat or email to communicate any issues.
Contact Information
– For official communication, please use email: office@hanopera.com.

If the undersigned is younger than eighteen years of age, then this Consent and Release shall be signed by the parent or other legal guardian of the undersigned.