Policies & Safety Guidelines

• Our classroom is located on the second floor. Parents should accompany younger students to the classroom entrance.
• Wide hallway railings present potential safety risks; students must refrain from climbing, leaning, or rough play along the railings.
• HanOpera is responsible for student safety only during scheduled class hours inside the classroom. Once class ends or the student leaves the classroom, parental or guardian supervision resumes.

• To maintain a focused and respectful learning environment, classroom access is reserved for enrolled students and authorized staff only.
• Parents and guardians may wait in designated waiting areas and may be invited to observe during evaluations or special events at the teacher’s discretion.

• Lessons begin promptly at the scheduled time. Late arrivals do not extend lesson time.
• Parents are expected to pick up students on time after class.
• A late pick-up fee of $20 per 10 minutes will be charged, starting from the end of class time.
• Repeated late pick-ups may result in suspension or dismissal from the program without refund.

• If a student will be absent, a “Time-Off Request Form” must be submitted in advance through the Contact section or by email.
• Due to scheduling and operational reasons, group classes do not offer make-up lessons. Missed classes are not refundable.
• For 1-on-1 lessons, please refer to the “1-on-1 Lesson Cancellation & Adjustments” section below.

• Trial lesson fees are non-refundable.
• If the student enrolls in a program, the trial lesson fee may be applied toward tuition for that program.
• Each student may receive one trial lesson per program.

• Students are responsible for their own competition registration fees and piano accompanist fees.
• If a student advances to subsequent rounds, accompanist fees apply again for each additional round.

• All tuition is due one week prior to the first lesson date of the semester or program.
• To enjoy any discounted pricing, payment must be completed before the published discount deadline.
• Students joining in the middle of a semester pay prorated tuition without package discounts.

• Tuition not received by the due date will incur a late fee of $10 per day until the balance is paid in full.
• HanOpera reserves the right to suspend lessons, rehearsals, or performance participation until all outstanding balances and late fees are paid.

• Refunds are available until the first weekend of classes. Class fees for sessions already attended will be deducted from the refund.
• After the first weekend of classes for each semester, tuition becomes non-refundable.
• Stripe processing fees, competition registration fees, and accompanist fees are non-refundable.
• Refund amounts are calculated based on the actual amount paid.
• The cancellation time is determined by the timestamp of your successfully sent cancellation email to office@hanopera.com.

• Your lesson is confirmed only after full payment is received and scheduling is completed.
• Cancellation 48 hours or more before the scheduled lesson: full refund or full credit.
• Cancellation 24–48 hours before the lesson: 50% refund or 50% credit.
• Cancellation within 24 hours of the lesson: no refund and no credit.
• Cancellations must be submitted by email to office@hanopera.com or via the Time-Off Request Form. The time of cancellation is based on the email timestamp.

• All schedule change or rescheduling requests must be submitted at least 48 hours in advance.
• Requests made between 48 and 24 hours before the lesson may incur a 50% lesson fee.
• No schedule adjustments can be made within 24 hours of the scheduled lesson.
• HanOpera may assign a qualified substitute teacher when necessary. If a lesson cannot be taught or substituted, it will be rescheduled.

• In the event of severe weather, power outage, public safety concerns, or other circumstances beyond HanOpera’s control, classes may be rescheduled or temporarily moved online at HanOpera’s discretion.
• Tuition is non-refundable in such circumstances; missed instructional time will be made up through the above methods.

• Students must complete at least 10 lessons per semester to be eligible to participate in piano or vocal solo concerts or recitals.
• Outstanding tuition or repeated absences may affect performance eligibility.

• Respectful behavior toward teachers, staff, and fellow students is required at all times.
• Disruptive, unsafe, or disrespectful behavior may result in warnings, parental meetings, or dismissal without refund.
• Use of personal recording devices (audio or video) during lessons requires explicit permission from the teacher and HanOpera.

• By attending HanOpera classes, rehearsals, and events, you grant HanOpera permission to take photos and videos that may include you or your child.
• HanOpera owns the copyright to these photos and videos and may use them for educational, archival, and promotional purposes.
• Families who prefer not to be photographed or filmed must submit a written Media Opt-Out Request to office@hanopera.com at least 30 days in advance of the event or semester.

• If special circumstances or medical conditions require consideration, please discuss them with the Manager in advance.
• For official communication regarding schedules, payments, and policies, please use email: office@hanopera.com.
• Messages sent via WeChat, SMS, or other apps are not considered official unless confirmed in writing by HanOpera.

If the undersigned student is under eighteen (18) years of age, this Policy and Release must be reviewed and acknowledged by the student’s parent or legal guardian. Enrollment in any HanOpera program indicates full understanding and acceptance of the above policies.